Home Comfort Ear Care Privacy Notice

What Type of Information We Have 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How We Get the Information & Why We Have It

The personal information we process is provided to us directly by you for one of the following reasons:

• So that we can visit you in your home to provide the requested services.
• So that we can provide you with advice about your ear care requirements

Under the General Data Protection Regulation (GDPR) as amended by the UK Data Protection Act 2018, the lawful base we rely on for processing this information is:

• We have a legitimate interest.

What We Do With The Information 

We use the information that you have given us in order to:

• Visit you to provide the requested services.
• Provide advice on an ongoing basis. 
• Tell you about new services or offers we may have from time to time.

We do not share this information with any other parties.

We do not use this information for any automated decision-making or for any profiling.

How We Store Your Information

Your information is securely stored in the UK or EEA.

When you give us any personal information we will let you know how long we’ll hold it for. If we don’t say anything we stick to these principles:

• We only hold your information for as long as we do the activities we told you about.
• We think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements.
• We design our services so that we don’t hold your information any longer than we have to.
• We always think about the potential risk of anyone using this information without permission.

We will then dispose of your information by securely deleting it from our databases.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the contact details shown above if you wish to make a request.

How to Complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113